Delivery from Japan

Dear Clients! 

Online store "36best Kawai" ships items to you directly from Japan through international shipping.

There are 4 delivery methods:

EMS - courier home delivery. Delivery time from 7 days. The shipping cost is calculated automatically by the site. 

EMS (DHL) - courier delivery for Germany, the Netherlands, Great Britain, Israel, Kazakhstan, UAE. Delivery time 7-10 days. Available for delivery: massagers


Delivery times are approximate, and may be increased due to circumstances beyond the control of the store - due to force majeure, the workload of transport companies, customs clearance and other reasons. 36best Kawai does not accept any responsibility for international shipping delays. Thank you for understanding!

If you do not find your country in the list provided, please contact our consultants, we will try to offer you an alternative delivery method.


From January 27, sending parcels by sea to Russia, Kazakhstan, Tajikistan, and Uzbekistan is stopped.

From 20.05, Japan Post  accept of air and EMS shipments to Ukraine.

 DELIVERY TERMS

The cost of delivery is calculated according to the tariffs of postal operators.

Shipping costs for postage from Japan for each shipping method can be found here.

Parcel Insurance

As a rule, our parcels always find their addressees. But it is important to know that Japanese mail provides compensation (insurance) for the loss of a postal item. The amount of compensation is determined by the declared value of the goods in the parcel.

The insurance coverage for EMS can be viewed here, it is 20,000 yen ($184) by default. Then 50 yen of insurance for every additional 20,000 yen of cost.

Surface Male Insurance

Parcel weighing up to 5 kg - 11,160 yen
Package weighing up to 10 kg - 15,170 yen 
Package weighing up to 15 kg - 19,190 yen 
 

Resending parcels

Responsibility for the return of the package and repeated shipping costs lies with the buyer in the following cases:

1. When returning the parcel due to lack of demand at the post office.

2. In case of refusal to pay customs duty.

In these cases, the buyer pays for the re-sending of the parcel in the amount of 2,500 yen, even if the initial shipment was free for him.

Thanks for understanding!
   

Cost of delivery

You can calculate the shipping cost as follows:

1) add the selected product to the basket;

2) go to the shopping cart and click "CHECKOUT"

3) fill in your personal data and click "PLACE ORDER" - an automatic calculation of the cost of delivery of the order appears.

The dispatch time depends on the number of ordered items in the parcel, as well as the availability of goods in the warehouse. Usually the dispatch is carried out in 1-7 business days after payment. We do not charge additional shipping fees. The entire territory of the Russian Federation belongs to the European zone.

The maximum weight of 1 order is 7 kg.