To recover your password:
1. Click on the link "Forgot your password?" on the login page.
2. Follow the instructions, enter your username or email address.
3. We will send a password reset message to your registered email address (password reset request).
4. To change your password, follow the link provided in the letter.
5. You are on the page for changing the password, fill in 2 lines: "New password" and "Confirm password" (You do not need to fill in the login and control line, they are already filled in). After filling in the lines with the new password, click - "CHANGE PASSWORD"
6. An email has been sent to your EMail: Confirmation of password change.
7. After recovery, you will be able to log in with a new password and continue shopping.
FAQ
If the hydrogen generator breaks down, the customer sends the goods to Japan for examination at his own expense. If, as a result of the examination, a factory defect is established, the seller changes the goods to the buyer for a new one.
You can always contact our consultants and express your wishes. We will try to help, or we will offer you a worthy alternative.
We have a very large warehouse and more than 6,000 items in stock.
However, we purchase some commodity items presented on the site in small batches, while Japanese manufacturers regularly update their assortment: they change packaging, product composition, and sometimes completely rebrand.
Therefore, in very rare cases, we do not have exactly the product that you have chosen, however, we will always offer you a worthy alternative or adjust your order.
No, the store does not charge additional commissions!
The main currency of the site is the dollar. If you pay for the purchase not with a currency card, please keep in mind that the amount withdrawn from your account upon payment can be calculated at the exchange rate of the bank or payment system, for more details you can check with your credit institution or with the payment system consultants.
The most profitable is to make payments from a card, the account of which is kept in dollars.
Unfortunately no. You can pay for an order placed on the site using the following systems - PayPal and Visa, Mastercard
The timing of the sale of dietary supplements is usually indicated on the packaging, only in the reverse order of the year. month. day, for example, 03/18/15 - March 15, 2018. This is the deadline for closed implementation, subject to the temperature regime. Generally, Japanese products are usable within 6 months after the expiration date, provided that storage standards are met.
Sometimes, now much less often, the year can be indicated according to the Japanese chronology, each era of which begins in the year of the beginning of the reign of the new emperor. Now is the 26th year of the Heisei era, 2014. 2015 will be 27th and so on.
The answer turned out to be detailed, if you answer your question briefly, then the shelf life of cosmetics is not indicated in letters, it is usually not indicated at all. Letters and numbers are the serial number, which is different for each manufacturer. There are exceptions, of course, for example, the manufacturer Fancl indicates the production date on the package and two expiration dates: before opening the package and after. This is due to the fact that there are no preservatives in the products, so the terms are short and strict.
! We indicate the expiration date of products if it occurs within the next four months.
The cost of delivery is determined by the tariffs of the postal services, but in our store we cover the cost of delivery of SURFACE MAIL to all countries of the world, provided that your order is made for at least 12 thousand rubles and weighs no more than 2800 g. (200 g we leave on the packaging and margin of error).
If you want to carry out a faster courier delivery, then you need to use EMS delivery (the site itself calculates the cost when placing an order), then you will receive the parcel directly by courier delivery to your home.
When ordering up to 12 thousand rubles. You pay for delivery at the rates of the postal service (the site itself will calculate the cost when placing an order). Since when ordering up to 12 thousand rubles, delivery is paid, it is economically advantageous to take into account a simple rule: the greater the weight, the more profitable the delivery per 1 gram of goods.
You can read more in the Delivery section.
If the weight of the received parcel is slightly different from what was indicated on the site, do not rush to panic, this does not mean that something was not reported to you. The site calculates the weight of the parcel with a certain error, we have 12,000 units of goods on the site and an error is always possible.
In order to make sure that the goods are intact, open the box in the presence of a postal worker (or courier). In case of damage to the goods at the time of receipt of the order, you can act in two ways:
1) Refuse to receive the parcel, then it will be sent to the sender, that is, back to Japan. After receiving the parcel, the store will investigate jointly with Japan Post. The buyer is reimbursed for the cost of the goods subject to compensation *.
2) Receive the parcel and file a claim at the Russian post office. Undamaged attachments may be allowed to pick up, and the container will need to be left for proceedings. In this case, the investigation will be carried out by the Russian post, the refund will not exceed the amount of the declared value.
If the buyer found the goods of inadequate quality (in undamaged packaging) already at home, a written claim should be sent to info@36best.ru with a description of the claims, attaching a photo of the goods and documents confirming the fact and date of purchase.
WARRANTY: If an error occurred through our fault, then after returning the defective product to the store, the full cost of the returned product minus 10% for conversion (if the recipient's account is not foreign currency) will be returned to the buyer's account or we will exchange the product by mutual agreement. It is necessary to send the box by carefully packing all the goods in the order, indicating the full value of the investment and attaching a list of the attached goods. Your purchases made through Pay Pal are also insured by the payment system itself https://www.paypal.com/ru/webapps/mpp/paypal-safety-and-security
* Goods are accepted for return in unopened original packaging, upon notification of the desire to return the goods no later than three days from the date of receipt. In any other case, the cost of return shipping and the cost of damaged or printed products shall be the responsibility of the buyer. Personal goods (pads, dietary supplements, vitamins and various additives for a healthy lifestyle), confectionery products cannot be returned or exchanged. If rare items and / or goods made to order of the buyer are subject to return, then an additional amount of 30% of the value of the goods is withheld.
When returning a parcel back to Japan due to lack of demand, we make a reshipment only after the customer pays the shipping cost. Even if the first submission was free for you. The cost of sending is in accordance with the mail rates.
As a rule, our parcels always reach their recipients!
But it is important to know that all your packages are insured. If you have not received the parcel, you need to contact the post office and receive an official letter about the loss of your parcel. After the investigation, if the package was really lost, you will be reimbursed for the amount of insurance.
The investigation by the postal service may take several months, please come to our position and wait patiently as the risks are largely borne by our store due to the negligence of the postal workers.
Each country has its own limit of customs duties, in excess of which additional duties are provided.
The main source of information about the price of a parcel for customs is the invoice. The purchase price is indicated by the sender, i.e. store, so you can notify us if you want to reduce the invoice amount specifically for customs. However, you must take into account the risks: firstly, customs officers can open the parcel in order to evaluate the goods based on the base cost of a similar product in the country of delivery, and secondly, if your parcel is lost or damaged, the insurance will be compensated for the amount specified in invoice.
If your package is subject to customs duties and taxes, you will most likely receive a notification by mail of the customs service or you will be notified by phone. True, there are times when you may be offered to pay all fees and duties directly upon receipt of the parcel by mail.
If you do not pay the customs duty and the parcel is returned back to Japan due to lack of demand, then re-sending is possible only after paying 100% of the shipping cost at the rates of Japan Post, even if the first shipment was free for you.
After your parcel has been shipped, a tracking number will be sent to your email address to track the parcel. We also recommend checking the SPAM folder - sometimes information gets there. You can enter this track number in the box "Where is my package", which is located on the main page of the site, the system will accurately suggest the location of your package at a given time. Please note that from the moment the parcel is sent, tracking its location by track number, paying duties, resolving issues with receipt is the responsibility of the buyer.
The EMS service is a courier service, and according to the rules, they must deliver the parcel to the addressee, but, unfortunately, courier delivery from EMS does not work in all localities, and the parcel has to be picked up by mail. If you choose SAL or SURFACE MAIL delivery, in this case you pick up the parcel yourself at the post office.
Yes, indeed, this is possible. The parcel allegedly "stuck" in Japan, but this is not at all the case ... the fact is that often the mail does not mark or later marks the arrival of the parcel in the delivery city in the postal tracking system. This situation is associated with an increase in the load before the new year or for other reasons. Wait. And don't worry! Our parcels are not lost!
Delivery time by courier service EMS - from 10 days, AIRMAIL - from 14 days, SURFACE MAIL - from 30 days. There are rare cases of force majeure when delivery times can double.
In connection with the cancellation of air traffic, at the moment, parcels are sent to some countries only by sea traffic SURFACE MAIL. Pay attention to the delivery methods available for your country and their timeframes when placing an order. SURFACE MAIL deliveries take from 30 working days. Please take this into account and place your order carefully.
