Payment
PAYMENT FOR GOODS
You can pay for an order placed on the site using the safest methods - using the PayPal payment system or through the international system Global Payments. Details here.
If you are unable to pay for your order, please contact the customer service department by email: info@36best.ru
If you are unable to pay for your order, please contact the customer service department by email: info@36best.ru
CUSTOMS CLEARANCE
When we send orders, we process them properly in order to minimize the need to go through customs procedures for our customers. However, we cannot completely exclude the possibility of their occurrence in individual cases.
If the order is delayed, the customer is fully responsible for the duties of the customs department of his country of residence. When the order is returned due to the fault of the customer (lack of demand for the parcel, failure to appear at customs if necessary, etc.), the customer is responsible for paying fines and the cost of returning.
If you have any wishes regarding the design, please let us know when placing an order or immediately after payment.
For each country, the procedure for crossing borders by parcels is regulated differently based on the current legislation.
If the order is delayed, the customer is fully responsible for the duties of the customs department of his country of residence. When the order is returned due to the fault of the customer (lack of demand for the parcel, failure to appear at customs if necessary, etc.), the customer is responsible for paying fines and the cost of returning.
If you have any wishes regarding the design, please let us know when placing an order or immediately after payment.
RETURN ORDER
For questions about returning an order, write to us by e-mail: info@36best.ru
Goods are accepted for return in unopened original packaging, upon notification of the desire to return the goods no later than three days from the date of receipt. If the error is our fault, the total cost of the returned products and shipping costs will be refunded to the buyer's account, or we will exchange the goods by mutual agreement. In any other case, the cost of return shipping and the cost of damaged or printed products shall be the responsibility of the buyer. The amount spent on banking operations is also withheld - 10%.
In case of return of parcels due to lack of demand, compensation is from 50 to 70% of the cost, taking into account the deduction of the cost of delivery. If the items are rare and / or made to order, then an additional amount of 30% of the cost of the goods is withheld, while the total cost can be up to 50%. Personal goods: pads, dietary supplements, vitamins and various additives for a healthy lifestyle, confectionery products cannot be returned or exchanged.
In case of loss of the parcel by mail, you need to contact the post office and receive an official letter about the loss. Based on this letter, we will be able to compensate for the amount for which your package is insured. Investigation and approval of the mail in Japan and the mail of your country can take up to 3 months. Please enter our position and wait patiently.
Dear customers, the Japanese postal service accepts an application for tracing a postal item within a strictly regulated time frame. Therefore, a huge request to observe the time range for the search and compensation in case of loss.
In case of return of parcels due to lack of demand, compensation is from 50 to 70% of the cost, taking into account the deduction of the cost of delivery. If the items are rare and / or on order, then the additional However, an amount of 30% of the value of the goods is withheld, while the total value can be up to 50%. Personal goods: pads, dietary supplements, vitamins and various additives for a healthy lifestyle, confectionery products cannot be returned or exchanged.
Goods are accepted for return in unopened original packaging, upon notification of the desire to return the goods no later than three days from the date of receipt. If the error is our fault, the total cost of the returned products and shipping costs will be refunded to the buyer's account, or we will exchange the goods by mutual agreement. In any other case, the cost of return shipping and the cost of damaged or printed products shall be the responsibility of the buyer. The amount spent on banking operations is also withheld - 10%.
In case of return of parcels due to lack of demand, compensation is from 50 to 70% of the cost, taking into account the deduction of the cost of delivery. If the items are rare and / or made to order, then an additional amount of 30% of the cost of the goods is withheld, while the total cost can be up to 50%. Personal goods: pads, dietary supplements, vitamins and various additives for a healthy lifestyle, confectionery products cannot be returned or exchanged.
In case of loss of the parcel by mail, you need to contact the post office and receive an official letter about the loss. Based on this letter, we will be able to compensate for the amount for which your package is insured. Investigation and approval of the mail in Japan and the mail of your country can take up to 3 months. Please enter our position and wait patiently.
Dear customers, the Japanese postal service accepts an application for tracing a postal item within a strictly regulated time frame. Therefore, a huge request to observe the time range for the search and compensation in case of loss.
In case of return of parcels due to lack of demand, compensation is from 50 to 70% of the cost, taking into account the deduction of the cost of delivery. If the items are rare and / or on order, then the additional However, an amount of 30% of the value of the goods is withheld, while the total value can be up to 50%. Personal goods: pads, dietary supplements, vitamins and various additives for a healthy lifestyle, confectionery products cannot be returned or exchanged.
DESCRIPTION OF GOODS
WARRANTY
If the error occurred through our fault, then after the return of the defective product to the store, the full cost of the returned product minus 10% for conversion (if the recipient's account is not in foreign currency) will be returned to the buyer's account or we will exchange the product by mutual agreement. It is necessary to send a box with defective goods by carefully packing all goods, indicating the full value of the investment and attaching a list of the attached goods.
Your purchases made through Pay Pal are also insured by the payment system itself.
Our store has been operating for over 7 years. We love Japanese cosmetics and our customers, so we do everything in our power to make you happy with your purchases.
Enjoy your shopping!
